Samhammer AG is an international service provider with 580 employees and headquarters in Weiden in the Upper Palatinate.

With Digital Service Excellence, we provide services in the areas of digital helpdesk, terminal service, and branch service with a focus on knowledge logistics, using our digital service platform and assistance system from our METIS product.

This transforms customer dialogues on various communication channels into information flows and existing data with the help of expert knowledge, as well as new inquiries with the help of dialogue knowledge, into retrievable knowledge.

On the one hand, we have references on how knowledge is designed and structured and thus prepared for processing with the help of AI (digitalization basics). On the other hand, we are a technology company that has developed its own digital service platform, which is the basis for operating the solutions. In addition, we build our digitalization solutions on the latest state-of-the-art technology (e.g., containerization, operation in a Kubernetes cluster, etc.).

Business area at TechBase:

Our Digital Solutions division has been located at TechBase since mid-May 2022 and is engaged in the development of customized solutions. In addition, we have our InnovationLabs, where we work in an agile, experimental manner and according to a DevOp approach.